State Authorization is a legal issue dealing with a college’s adherence to state requirements to offer instruction to its residents. Lenoir Community College, LCC, is a participant in the National Council for State Authorization Reciprocity Agreements and through this participation is authorized to offer online courses to residents of SARA-member states and territories.
Consumer Information and Student Complaints
Student Grievance Procedure for In-State and Out-of-State Students
Lenoir Community College’s Student Grievance Policy is available on the College’s website. This procedure applies to all students regardless of their location.
Dr. Deborah Grimes
Senior Vice President of Instruction and Student Services
and SACSCOC College Liaison
Administration (Building 003), Room 104
Phone: (252) 527-6223, ext. 344
Fax: (252) 233-6879
If the complaint cannot be resolved after exhausting the institution’s grievance procedures, the individual may file a complaint with their state of residence. In North Carolina, the University of North Carolina System Office (UNC-System Office) is the agency which handles such complaints. The Student Complaint Policy and Student Complaint Form may be found at the UNC-System Office Post-Secondary Education Complaints website. Please review their policy, print and complete the form, and mail it to:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
Phone: (919) 962-4550
Students not residing in North Carolina and enrolled in a North Carolina institution that operates under SARA North Carolina may submit complaints to the state portal agency, NCSEAA, only after completing the Lenoir Community College complaint process. SARA-North Carolina’s Complaint Process and Complaint Form may be found on the SARA-North Carolina website.
SARA North Carolina
North Caroline State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
Phone: (855) SARA-1-NC (727-2162)
Phone: (919) 549-8614, ext. 4667
For students residing outside North Carolina, each SARA-member state has a liaison office.
If an issue cannot be resolved through the grievance procedures, a student who resides outside of the State of North Carolina may file a complaint with their state of residence.
Lenoir Community College is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools (SACSCOC) to award associate degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097, online at sacscoc.org, or call 404-679-4500 for questions about the accreditation of Lenoir Community College. Complaints may be filed with the Commission only if there is evidence that appears to support significant non-compliance with a SACSCOC requirement or standard by LCC.
Additional Costs and Requirements Associated with Online Courses
If you are taking an online course, please read the following information concerning additional fees and requirements students may encounter.
Distance Learning/Identification Fee: LCC does not charge a separate distance learning/identification fee to students.
The directory lists the agency and contact information for each state along with the District of Columbia. (Revised 5/16/2017)