Patient Services Representative Certificate, CTE Medical Office Administration

The Patient Services Representative Certificate is designed to prepare students for front-line administrative roles in healthcare settings. The curriculum focuses on customer service, medical terminology, appointment scheduling, patient check-in/check-out procedures, and electronic health records (EHR) management. Students gain the skills needed to assist patients, coordinate office operations, and ensure smooth communication within healthcare teams. Graduates are prepared for entry-level positions in hospitals, clinics, and medical offices. Applicants interested in this credential should apply to the Medical Office Administration, AAS program.