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Lenoir Community College Institutional Effectiveness

Institutional Effectiveness is the systematic and continuous process of collecting, analyzing, and distributing data and information linked to goals and outcomes developed by each program to embrace the mission and vision of Lenoir Community College. Institutional Effectiveness is an ongoing, cyclical process composed of goal setting, implementation, evaluation, assessment, and improvement that is applied at every level of the College and involves all faculty, staff, and students. It is a fundamental part of the College’s commitment to continuous improvement of programs and services. At LCC, we are committed to the review of our mission, goals, and objectives, and to the measurement, evaluation, and reporting of the outcomes of our activities to ensure quality service.


The Office of Institutional Effectiveness provides administrative assistance, coordination, information, and data analysis for the College’s planning and research activities. The Office works collaboratively with all members of the College to fulfill the educational mission of the North Carolina Community College System and the Southern Association of Colleges and Schools (Commission on Colleges) while achieving the mission and vision of the College. The office facilitates the incorporation of assessment, planning, and institutional research to evaluate and enhance all academic programs and services.


The Office collects, analyzes, organizes, and disseminates data and institutional information by conducting the following activities:

  • Providing leadership that encourages campus-wide participation in the planning process
  • Facilitating and serving as the liaison for the collection, distribution, and exchange of college-wide information to support institutional decision-making, planning, and reporting
  • Guiding the development, implementation, and assessment of strategic planning and institutional improvement throughout the College
  • Coordinating institutional evaluation and assessment activities
  • Developing and publishing institutional reports
  • Assisting with the development of appropriate outcomes and evaluation measurements
  • Facilitating the utilization of evaluation results to improve processes
  • Assisting programs with compliance and accreditation requirements
  • Guiding the College through a successful Southern Association of Colleges and Schools (Commission on Colleges) reaffirmation process and assisting in the preparation of responses
  • Monitoring the utilization of institutional goals and objectives in the development of the College budget
Planning Process
Planning and assessment at LCC begins and ends with the College’s mission. Specifically, measurable educational and service outcomes have been derived from a mission and long-term goals that stress educational access, comprehensive choices, and quality. How effectively the College achieves its expected outcomes is a measure of overall institutional effectiveness.

The conceptual model of LCC’s annual cycle of planning and assessment operates on two types of planning: assessment planning and strategic planning. Assessment planning involves setting specific, measurable program and service outcomes that describe the benefits that students, faculty, staff, and other community stakeholders can expect.


Strategic planning supports assessment planning by setting the future direction of the College and by anticipating the physical and human resources necessary to provide timely, effective, and meaningful outcomes. Both types of planning include a quality improvement based cycle. Each stage (Plan, Do, Study, and Act) of the cycle is subdivided into specific planning and assessment activities. Plans for improving performance and services for the upcoming instructional year are devised through collaboration and approval of the planning division and administration.

Performance Results

The North Carolina Board of Community Colleges adopted 12 performance measures for accountability in 1999. In the 2007 session, the General Assembly approved modifications to the North Carolina Performance Measures and Standards. As a result, the number of performance measures was reduced to 8. These performance measures focus primarily on student success and serve as the System’s major public accountability tool. Standards of performance have been established for measures identified as being critical to ensure public accountability for programs and services. Additional information on the 8 performance measures can be found in the Office of Institutional Effectiveness.

2014-15 2013-14 2012-13 2011-12 2010-11 2009-10 2008-09 2007-08 2006-07 2005-06 2004-05 2003-04
2014-15 2013-14 2012-13 2011-12 2010-11 2009-10 2008-09 2007-08 2006-07 2005-06 2004-05 2003-04
Goals & Objectives:
2014-2015 2013-2014 2012-13 2011-12 2010-11 2009-10 2008-09 2007-08 2006-07 2005-06 2004-05 2003-04
Performance Measures:
2014-15 2013-14 2012-13 2011-12 2010-11 2009-10 2008-09 2007-08 2006-07 2005-06 2004-05 2003-04
2012-13 2011-12 2010-11 2009-10 2008-09 2007-08 2006-07 2005-06 2004-05 2003-04
Long Range Plan:
2007-2012 2008-2009 2007-2008 2006-2007 2005-2006 2004-2005 2003-2004
- Facilities Master Plan
- Mission Statement
- NCCCS Mission
- Research and Evaluation
For more information please contact:
Jo Wilson
Director of Distance Education and and Institutional Effectiveness

Learning Resources Center, (Building 5), Room 227A
Ph: (252) 527-6223, ext. 516
Fax: (252) 233-6879
Email: jwilson@lenoircc.edu
Susan Nobles
Research Coordinator

Administration (Building 3), Room 121N
Phone: (252) 527-6223, ext. 321
Fax: (252) 233-6879
Email: sbnobles58@lenoircc.edu
P.O. Box 188 - 231 Hwy 58 South - Kinston, NC 28502-0188 - PH (252) 527-6223 - FAX (252) 233-6879 - Updated: 1/26/15 - Email LCC Webmaster